Legal

Terms of Service

Last updated: July 18, 2026

Welcome to Rewaly. These Terms of Service ("Terms") govern your access to and use of the Rewaly mobile application and related services (collectively, the "Service") provided by Awaz Solutions ("we," "us," or "our").

By downloading, installing, or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, do not use the Service.

1. Overview of the Service

Rewaly is a personal wallet app that lets you organise, track, and manage your loyalty programs, gift cards, and coupons in one place. The Service allows you to:

  • Store and manage loyalty cards from any program (retail, dining, travel, fitness, and more)
  • Track gift card balances and record spending transactions
  • Manage coupon codes and their usage status
  • Monitor reward expiry dates and receive reminders
  • Store and track memberships — including member numbers, duration types (fixed-term, recurring, or lifetime), renewal dates, billing cycles, and membership tiers
  • Attach notes to cards and transactions for personal reference
  • View an activity timeline of your loyalty management actions
  • Create custom loyalty programs that may not exist in standard directories
  • Browse and purchase gift cards through the in-app Shop (beta feature)
  • Submit help requests for an order and track their status

Rewaly is a personal organisation tool. We are not affiliated with, endorsed by, or connected to any loyalty program, retailer, or rewards provider.

The in-app Shop feature (currently in beta) additionally allows you to browse and purchase gift cards directly within the app, including the option to send gift cards to others as gifts. Shop purchases are processed via a third-party payment provider and are subject to the additional terms in Sections 11A, 11B, and 11C below.

2. Eligibility

You must be at least 13 years of age (or the minimum age of digital consent in your jurisdiction) to use the Service. By using the Service, you represent and warrant that you meet this age requirement.

3. Account Registration

To use the Service, you must create an account using a valid email address. We use a passwordless authentication system — you will receive a one-time password (OTP) via email to sign in. You are responsible for:

  • Providing accurate and up-to-date account information
  • Maintaining the security of your email account and device
  • All activity that occurs under your account

You must notify us immediately if you suspect any unauthorised use of your account.

4. Acceptable Use

You agree to use the Service only for lawful purposes. You must not:

  • Use the Service to store, transmit, or manage fraudulent, stolen, or counterfeit loyalty cards, gift cards, or coupons
  • Attempt to reverse-engineer, decompile, disassemble, or otherwise extract the source code of the app
  • Interfere with or disrupt the Service, servers, or networks connected to the Service
  • Attempt to gain unauthorised access to other users' accounts or data
  • Use automated systems (bots, scrapers) to access the Service without our written permission
  • Use the Service in any way that violates applicable laws or regulations

5. Your Content and Data

5.1 Ownership

You retain ownership of all data and content you add to the Service, including loyalty card details, transaction records, notes, and custom loyalty programs. We do not claim any ownership or intellectual property rights over your content.

5.2 Licence to Operate

By using the Service, you grant us a limited, non-exclusive licence to store, process, and display your data solely to provide and improve the Service. This licence terminates when you delete your account.

5.3 Data Accuracy

You are solely responsible for the accuracy of the data you enter into the Service. Rewaly is a personal tracking tool and does not verify balances, points, expiry dates, or coupon validity with any loyalty program or retailer. Always confirm your balances and reward status directly with the issuing organisation.

5.4 User Responsibility to Keep Information Up to Date

Rewaly does not automatically sync with, connect to, or retrieve data from any loyalty program, retailer, gift card issuer, or rewards provider. We do not update your reward balances, points totals, coupon usage status, or any other account information on your behalf.

It is your sole responsibility to manually update the information stored in the Rewaly app to keep it current and accurate. This includes, but is not limited to:

  • Reward and loyalty points balances
  • Gift card remaining balances after spending
  • Coupon and promo code usage status
  • Expiry dates and redemption records
  • Membership renewal dates, billing cycles, and active/expired status

Rewaly is not responsible for any discrepancy between the information displayed in the app and the actual status of your rewards or balances held by any third-party program. Always verify up-to-date information directly with the relevant loyalty program or issuing organisation.

5A. Workspace Members

The Service supports shared workspaces that allow you to invite other users to access your loyalty and membership data within a shared account. By inviting members to your workspace, you:

  • Grant those members access to view and manage data within your workspace
  • Take responsibility for managing member access and removing members promptly when access is no longer appropriate
  • Acknowledge that members you invite may be able to view sensitive data including card details, balances, and membership information stored in the workspace

You are solely responsible for the consequences of inviting other users to your workspace. We are not liable for any unauthorised access, data exposure, or disputes arising from workspace membership.

6. Encryption and Security

We take security seriously. Sensitive data such as gift card numbers and coupon codes are encrypted using AES-256-GCM before being stored. Authentication tokens are stored in your device's secure keychain. However, no method of electronic storage or transmission is 100% secure, and we cannot guarantee absolute security.

7. Push Notifications

The Service may send push notifications for expiry reminders and important alerts. You can opt out at any time through your device settings. Opting out does not affect the core functionality of the app.

8. Intellectual Property

The Service, including its design, code, branding, logos, and content (excluding your user data), is owned by Awaz Solutions and protected by intellectual property laws. You may not copy, modify, distribute, sell, or lease any part of the Service, nor may you use our trademarks without prior written permission.

9. Third-Party Services and Brand Disclaimer

The Service integrates with third-party infrastructure providers to function. While we carefully select these providers, we are not responsible for their availability, data practices, or terms. Any loyalty program names, logos, or trademarks displayed in the app belong to their respective owners and are used for identification purposes only.

Rewaly has no direct relationship, affiliation, partnership, or business arrangement with any brand, retailer, loyalty program, or rewards provider listed or displayed within the app. We do not act as an agent, representative, or intermediary for any such third party. The inclusion of any brand or loyalty program in the app does not imply any endorsement, sponsorship, or approval by that brand or loyalty program of Rewaly or Awaz Solutions. Where a formal partnership or business arrangement does exist, the relevant brand or loyalty program will be explicitly labelled as "Exclusive" or with a similar designation within the app.

We assume no liability for the acts or omissions of any brand or loyalty program, including but not limited to changes to reward structures, program terminations, balance adjustments, or refused redemptions. Any disputes regarding your rewards, points, or balances must be directed to the relevant brand or loyalty program directly.

10. App Store and Platform Terms

10.1 Apple App Store

If you downloaded the Service from the Apple App Store, the following additional terms apply:

  • These Terms are between you and Awaz Solutions only, not with Apple Inc. ("Apple"). Apple is not responsible for the Service or its content.
  • Apple has no obligation to provide maintenance or support for the Service.
  • In the event the Service fails to conform to any applicable warranty, you may notify Apple and Apple will refund the purchase price (if any). To the maximum extent permitted by law, Apple has no other warranty obligation with respect to the Service.
  • Apple is not responsible for addressing any claims relating to the Service, including product liability claims, consumer protection claims, or intellectual property infringement claims.
  • In the event of any third-party claim that the Service infringes a third party's intellectual property rights, Awaz Solutions (not Apple) will be solely responsible for the investigation, defence, settlement, and discharge of any such claim.
  • Apple and its subsidiaries are third-party beneficiaries of these Terms. Upon your acceptance, Apple will have the right to enforce these Terms against you as a third-party beneficiary.
  • You represent that (a) you are not located in a country subject to a U.S. Government embargo, and (b) you are not on any U.S. Government list of prohibited or restricted parties.

10.2 Google Play Store

If you downloaded the Service from the Google Play Store, the following additional terms apply:

  • These Terms are between you and Awaz Solutions only, not with Google LLC ("Google"). Google is not responsible for the Service or its content.
  • Your use of the Service is also subject to the Google Play Terms of Service.
  • Google has no obligation or liability to you with respect to the Service or these Terms.
  • You acknowledge that Google is a third-party beneficiary of these Terms.

11. Fees and Pricing

Rewaly is currently free to download and use. We reserve the right to introduce paid features or subscription tiers in the future. If we do, we will notify you in advance, and any paid features will be clearly identified before purchase.

11A. In-App Shop — Gift Card Purchases

The in-app Shop feature (currently in beta) allows you to browse and purchase gift cards directly within the app. The following additional terms apply to all Shop purchases:

  • Payment Processing:All payments are processed securely by Razorpay, a third-party payment processor. By completing a purchase, you agree to Razorpay's terms of service and privacy policy. You confirm that you are authorised to use the payment method provided and that sufficient funds or credit are available to honour the charge. We do not store your payment card number or CVV — those are transmitted directly to and held by Razorpay.
  • Pricing: Gift card prices are displayed in your selected currency at the time of purchase. Prices may change at any time without prior notice. The price shown and confirmed at checkout is the final amount you will be charged, inclusive of any applicable taxes or fees.
  • Delivery to Your Wallet: Upon successful payment confirmation, the purchased gift card is automatically created and added to your Rewaly gift card wallet. You will receive an email notification confirming that your gift card has been added to your wallet — this email is a confirmation notice only and does not contain the gift card details. To view the card value and redemption information, open the Rewaly app and check your gift card wallet. No physical card is issued.
  • No Refunds, No Cashbacks, No Returns: All gift card purchases are strictly final. Once payment is successfully processed and the gift card has been created and added to your Rewaly wallet, we do not accept refunds, cashbacks, cancellations, or returns under any circumstances, except where expressly required by applicable law. By completing a purchase you acknowledge and accept this no-refund policy.
  • Failed or Unsuccessful Payments: A gift card is only issued upon confirmed successful payment. If your payment fails or is declined, no gift card will be created and you will not be charged. If your account is charged but no gift card appears in your wallet within 15 minutes, please contact us immediately at support@rewaly.com — do not attempt to re-purchase before contacting support.
  • Fulfilment Failures: In the rare event of a technical fulfilment failure where payment was taken but a gift card could not be issued, please contact support@rewaly.com within 7 days of the purchase date. We will investigate and, if a fulfilment failure is confirmed, issue a replacement gift card or a credit of equivalent value. Monetary refunds in such cases are at our sole discretion.
  • Third-Party Brands:Gift cards available in the Shop are issued by third-party brands and retailers. Rewaly is not affiliated with these brands and does not control their redemption policies, validity periods, terms of use, or any changes the brand may make to their loyalty or gift card programmes after purchase. Any disputes about the value or redemption of a purchased gift card must be directed to the issuing brand directly. Gift cards may be sourced and fulfilled through third-party gift card aggregator partners (such as Reloadly and YouGotAGift), who issue the card on the brand's behalf; only the product, order, and amount details necessary for fulfilment are shared with these partners.
  • Prohibited Use: You may not use the Shop for fraudulent purchases, money laundering, or any other unlawful purpose. We reserve the right to cancel any order and suspend your account if we suspect misuse.
  • Beta Disclaimer: The Shop feature is currently in beta. Product availability, supported brands, and payment options may be limited or change without notice. We make no guarantees regarding uninterrupted availability of the Shop during this period.

11B. Sending Gift Cards

The Service allows you to send a purchased gift card to another person as a gift ("Send as Gift"). The following terms apply when you use this feature:

  • Recipient Email:You must provide the recipient's email address at the time of sending. You represent that you have the recipient's permission to share their email address with us for the purpose of delivering the gift card.
  • Claim Link: We will send the recipient a unique, time-limited link to claim the gift card. The link is delivered to the email address you provide. You are responsible for ensuring the address is correct — we cannot redirect or resend the gift to a different address once sent.
  • Expiry of Claim Link: Claim links are valid for a limited period. If the recipient does not claim the gift card before the link expires, the gift card will be returned to your Rewaly wallet. No refund is issued in this scenario.
  • No Refunds After Sending: Once you initiate sending a gift card to a recipient, the transaction cannot be reversed, cancelled, or refunded, except where expressly required by applicable law.
  • Your Responsibility: You are solely responsible for any consequences of sending a gift card to an incorrect or unintended email address. Rewaly is not liable for gift cards delivered to the wrong recipient where the email address was provided by you.

11C. Claiming a Gift Card (Recipients)

If you receive a gift card sent through Rewaly, the following terms apply to your use of the gift card claim flow at rewaly.com:

  • Identity Verification: To claim your gift card, you must enter the email address to which the gift was sent and verify it with a one-time password (OTP) delivered to that email. This step is required to confirm that you are the intended recipient.
  • Account Creation: If you do not already have a Rewaly account, one will be created for you using the email address you verify. By claiming the gift card, you agree to these Terms and our Privacy Policy.
  • One-Time Claim: Each gift card can only be claimed once. Once the card has been successfully claimed and added to a Rewaly wallet, the claim link is invalidated.
  • Expired Links: Claim links expire after a set period. If your link has expired, please contact the person who sent you the gift card — we are unable to re-issue expired claim links to recipients directly.
  • Gift Card Terms: The redeemable value and usage terms of the gift card are governed by the issuing brand or retailer. Rewaly does not control or guarantee the redemption policies of third-party gift cards.

11D. Order Help and Support Requests

If you submit a help request for an order through the "Get Help" feature, the title, description, and any photos you attach (up to three) will be shared with our third-party customer support platform to create and manage a support ticket, together with your account email address so our team can respond to you.

Rewaly does not ask you to upload identification documents, payment card details, passwords, or any other personal or sensitive information as part of a help request. You must not attach any screenshot or photo containing personal or sensitive information about yourself or any other person (including but not limited to ID documents, card numbers, passwords, or other people's personal data) — attach only photos relevant to the issue you are reporting, such as a screenshot of the relevant app screen or order detail. Rewaly is not responsible for any personal or sensitive information you choose to include in a help request or its attachments in violation of this provision.

See our Privacy Policy for details on how this information is handled.

12. Disclaimers

The Service is provided on an "AS IS" and "AS AVAILABLE" basis, without warranties of any kind, either express or implied, including but not limited to:

  • Merchantability or fitness for a particular purpose
  • Accuracy or completeness of reward balances, expiry dates, or any data you enter
  • Uninterrupted or error-free operation of the Service
  • That the Service will meet your specific requirements

Rewaly is not a financial service and does not provide financial advice. We are not responsible for any loss, expiry, or devaluation of your loyalty rewards, gift card balances, or coupons.

13. Limitation of Liability

To the maximum extent permitted by applicable law, Awaz Solutions and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to your use of the Service, including but not limited to:

  • Loss of rewards, points, or gift card balances
  • Expired coupons or missed redemption opportunities
  • Data loss or corruption
  • Unauthorised access to your account

Our total liability for any claims arising from the Service shall not exceed the amount you paid us in the 12 months preceding the claim (or $0 if the Service was free).

14. Indemnification

You agree to indemnify and hold harmless Awaz Solutions from any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from your use of the Service, your violation of these Terms, or your violation of any rights of a third party.

15. Account Termination

You may delete your account directly from within the app via the account settings menu, or by contacting us at support@rewaly.com. Upon account deletion, we will remove your personal data within 30 days, subject to any legal retention requirements.

We reserve the right to suspend or terminate your account if you violate these Terms or engage in activity that harms the Service or other users.

16. Changes to These Terms

We may modify these Terms from time to time. When we make material changes, we will notify you through the app or by other appropriate means. The "Last updated" date at the top reflects when these Terms were last revised. Continued use of the Service after changes are posted constitutes your acceptance of the updated Terms.

17. Governing Law

These Terms shall be governed by and construed in accordance with applicable law, without regard to conflict of law principles. Any disputes arising from these Terms or the Service shall be resolved through good-faith negotiation, and if necessary, through binding arbitration or the courts of competent jurisdiction.

18. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

19. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Awaz Solutions regarding the Service and supersede all prior agreements, representations, and understandings.

20. Contact Us

If you have questions or concerns about these Terms, please contact us: